ICICI Bank Customer Care Toll-Free No, eMail (Contact Us 24×7)

ICICI Bank Customer Care Toll-Free No, eMail (Contact Us 24×7)


ICICI Bank Customer Care Toll-Free No, eMail (Contact Us 24×7)











Need to Contact ICICI Bank Customer Care? Then Get the Contact Details from Here.


ICICI Bank Customer Care Toll-Free No, eMail (Contact Us 24×7)

Welcome to ICICI Bank Customer care , Here you will find all the contact details of ICICI Bank customer care. Check Toll-Free Number, eMail ID and Address of ICICI bank Customer Support Team. If you use ICICI Bank then you should bookmark this website for future help. You can contact us 24×7 365 days via the following methods.

There is a great chance that you might need to face problem-related to icici bank and also other reasons due to which you might feel the need to contact ICICI bank customer care service. In that case, you need to know some of the details such as phone numbers, the address of the head office, email ids, etc. Thus here we are, with the list of all the details which you might need to contact ICICI Bank Customer Care.


TOLL FREE NUMBER


 1800-103-8181 (india)
                                     1866 42424 48 (AMERICA)



Other Important Pages

  • Personal Banking Customer care number list.Click Here
  • Wealth/Private Banking Customer care numbers list.Click Here
  • Corporate/Business/Retail Banking numbers.Click Here
  • Complaint Related issue. Click Here
  • Customer Grievance redressal policy Click Here
  • Contact details of  Senior Management.Click Here
  • Contact details of our Zonal Heads.Click Here
  • ICICI Bank Debit Card Pin Change Methods. Click Here
      Banking Ombudsman Offices.Click Here

FIND ATM/BRANCH    🔍




ICICI Bank Customer Care – Grievance Redressal


On the off chance that you didn't get an appropriate reaction from the ICICI Bank customer care center, you can pursue the underneath procedure to follow the issue to the next level. Do take note of that the beneath procedure requires the 'service request number', which was then sent to you in the wake of raising a complaint/issue through customer care. 

Level-1


Send an email: The initial step in the complaint redressal process is to send an email through the online method accessible on ICICI website. Visit the 'Complaints' page on the site and press email button. You will be diverted to another page showing a form to enter your complaint. 

Enter your Info., for example, your name, email ID, telephone number, service request number, account type, account number or application number, and points of interest of your complaint. When you enter every one of the points of interest click 'Submit' to send the email. You are probably going to get an affirmation slip from the particular division once you've submitted the form. 










Level-2 


Contact ICICIs phone banking head: If you haven't gotten any answer to your mail or in the event that you are not happy with the reaction, you can contact ICICI's Head of Phone Banking. You can approach the officer in two different ways – download a complaint redressal form from the site, fill it and submit it at the beneath location. 

Head of Phone Banking,


ICICI Bank Ltd.,
Phone Banking Center,
ICICI Bank Tower,
Financial District,
Gachibowli,
Hyderabad 500032.

The form is accessible for download on 'Complaints' page of the bank's site. Once the bank receives the form, you are probably going to get an answer inside 4 business days. 








The second way is to send an email to the officer through an online filling form. On the 'Complaints' page, you will discover an EMAIL link under step-2. Tapping on it will divert you to another page, where you can enter your details and present the form to the head of phone banking. 


You need to enter your details including name, email ID, phone number, service request number, sort of record, account number or application number, and details of your grievance. Once you enter every one of the details click 'Submit button'. You may get an affirmation from the individual office once the request is received.











Level-3


Write to ICICI’s Principal Nodal OfficerYou can additionally raise your Query to ICICI bank's principal nodal officer, on the off chance that you haven't gotten proper resolution from the phone banking officer. You can contact the principal nodal officer by sending a filled in complaint form or sending an email online through the website. 

The form is accessible for download on 'Complaints' page of the bank's site under step-3. You can fill the same with all the required proper details and submit it at the underneath location.



Principal Nodal Officer,
ICICI Bank Ltd.,
ICICI Bank Towers,
Bandra Kurla Complex,
Bandra (East),
Mumbai 400051.

Once the bank receives the form, you are probably going to get an answer inside 4 business days.







Alternatively, you can submit an online form to the principal nodal officer, using the EMAIL button present on the ‘Complaints’ page under step-3.

Press the EMAIL button to find an online grievance form, fill the same with all the necessary details and Press ‘Submit’.










Level-4


Contact ICICI’s Customer Service Head: Reaching ICICI bank's senior general manager and head of the customer service is the last level of escalation in the bank's complaint redressal process. 

ICICI's head of customer service can be contacted by sending a filled-in complaint form or by sending an online email. Both the choices are accessible in ICICI's 'Complaints' page under Step- 4. 


In the wake of downloading the Form, fill in the necessary details alongside your complaint and send/submit it at the underneath location. 


Senior General Manager and Head Customer Service,
ICICI Bank Ltd.,
ICICI Bank Towers,
Bandra Kurla Complex,
Bandra (East), Mumbai 400051.

Once the bank receives the form, you are probably going to get an answer inside 4 business days.


Alternatively, you can also submit an online form which will be displayed by clicking on the EMAIL button available under step-4 on the ‘Complaints’ page. The form will be sent to the bank’s senior general manager and head of the customer service for resolution of the query.

Your issue is likely to get resolved at any one of the levels mentioned above. In case, you are not satisfied with the resolution even after taking it to multiple officers, you still have a chance to voice your concern.


You can approach the Banking Ombudsman appointed for your area and report the same to him. The list of city/state specific Banking Ombudsman details are available on ICICI bank’s ‘Complaints’ page. You can approach the respective officer through phone, fax or by dropping a written request.



ICICI Bank Customer Care Reach By Post
Write your queries and Complaint to the Given address:

ICICI Bank Limited
ICICI Phone Banking Center
ICICI Bank Tower, 7th floor
Survey no: 115/27, Plot no. 12
Nanakramguda, Serilingampally
Hyderabad – 500032

Demat Services Related Queries/Problems


Mr. N. Pillai 

Deputy General Manager 
Telephone No.: 022-39337936
(Monday to Friday, 10:00 a.m. to 5:00 p.m. excluding Bank holidays)

E-mail addressheaddematservices@icicibank.com 


(You will receive a response within 4 business days of our Business Head receiving your e-mail)





Credit Cards & Personal Loans Related Queries/issue

Mr. S. Roy General Manager 

Head Credit Cards & Personal Loans 

Telephone No.: 022-39337932

(Monday to Friday, 10:00 a.m. to 5:00 p.m. excluding Bank holidays)

E-mailaddressheadcreditcards@icicibank.com

                            headpersonalloans@icicibank.com
                            headprepaidcards@icicibank.com

(You will receive a response within 4 business days of our Business Head receiving your e-mail) 




Home & Vehicle Loans Related Queries/Issue


Mr. R. Narayanan 
Senior General Manager – Home & Vehicle Loans 

Telephone No.: 022-39337934

(Monday to Friday, 10:00 a.m. to 5:00 p.m. excluding Bank holidays)


E-mailaddressheadhomeloans@icicibank.com
                                   headconsumerloans@icicibank.com
                                           
(You will receive a response within 4 business days of our Business Head receiving your e-mail) 

Registered Office Address of ICICI BANK

                                     (FOR UNITED STATES)



For ICICI Bank Limited, NewYork Branch Banking products 
and services
Phone Number:   1-646-827-8450

Email
usaccountmanager@icicibank.com


Branch address :


ICICI Bank Limited,

NEW YORK BRANCH,

575 FIFTH AVE

26TH FLOOR NEW YORK, NY 10017 USA


For queries related to Money2India or ICICI Bank Limited, 

India products and services


Phone Number:1-866-ICICI-4U/1-866-424-2448

P.O. Box Service for Documents to be sent to India (NRI Banking)
ICICI Bank Limited
PO BOX 5018
NEW YORK
NY 10185 USA



P.O. Box Service for Documents to be sent to India 

(NRI Banking)


ICICI Bank Limited
PO BOX 5018
NEW YORK
NY 10185 USA

Registered Office Address of ICICI BANK 

                            (FOR INDIA)


ICICI Bank Tower,
Near Chakli Circle, Old Padra Road, Vadodara 390007, Gujarat, India.
Tel :+91-265-6722286
CIN : L65190GJ1994PLC021012


Corporate Office

ICICI Bank Towers,
Bandra-Kurla Complex, Mumbai 400 051.
Tel : +91-22-33667777
Fax : +91-22-26531122

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